Job Posting: Duty Manager
Hours: Full Time on a shift pattern (Earlies and Lates)
Working Pattern: Monday to Sunday, on rota basis, 5 days out of 7.
Location: Main Hotel
Salary Range: Dependent upon experience
Bedford Lodge Hotel & Spa is an award-winning luxury guest destination nestled in an idyllic location and beautiful grounds. The only four red star hotel in Newmarket, Bedford Lodge Hotel retains the charm and character of a Georgian country house yet offers the very best in modern comfort, cuisine, hospitality and luxury.
About the Team
Reporting to the Operations Manager, you will be responsible for assisting departmental teams with the smooth running of the hotel, including dealing with guest requests, complaints, room-service, resolving maintenance issues, dealing with deliveries and handling any emergencies that may arise.
You will be an excellent communicator, team-player with a passion for outstanding guest service and hospitality. Calm under pressure, unflappable and highly organized you’ll be confident to deal with any task thrown your way.
Minimum requirements include;
- Previous experience within a hospitality environment.
- Commitment to delivering exceptional hospitality and guest service (including complaint handling)
- Excellent personal presentation and smart appearance.
- Desire to work flexibly across a wide variety of hotel departments
- Highly reliable, responsible and trust-worthy
Experience of duty management, front of house, restaurant/bar, or operations within a hotel environment would be a distinct advantage. Training where needed will be given.
Why Join our Team
A privately owned, independent hotel we have the opportunity to focus on what we do best – creating memorable moments for our guests and taking care of our staff as one big team.
We are all exceptionally proud to work here and of the work that we do. Would you like to join a great team and feel the same?
What We Offer
- 28 days holiday per year (including bank holidays)
- Free cooked meals whilst on duty
- Free membership of ‘The Edge’ Health & Fitness Club
- 50% food discount at our 2 Rosette Restaurant and Bar/Lounge
- 20% discount on treatments within “The Spa” at Bedford Lodge
- Industry relevant training, appropriate for your position/profession
- A team-based and highly supportive working environment
- A commitment to your professional development
How to apply for this role
Please complete our on-line questionnaire. You will have the opportunity to upload your CV as part of this process.