For reservations call: 0800 6522991 For International Reservations, call: +44 (0) 1638 663175

Job Posting: Telephonist

Hours: Full or Part Time

Working Pattern: 9am to 12pm Monday to Friday/4pm to 7pm Friday and Saturday/10am to 12pm Sunday

Salary Range: Dependent upon experience

About Us

Bedford Lodge Hotel (Newmarket) is looking for one or more enthusiastic Telephonists to join their expanding and highly successful team working the following shifts:

  • 9am to 12pm Monday to Friday
  • 4pm to 7pm Friday and Saturday
  • 10am to 12pm Sunday

Bedford Lodge Hotel & Spa is an award-winning, luxury guest destination, nestled in an idyllic location and beautiful grounds. The only four Red Star hotel in Newmarket, Bedford Lodge retains the charm and character of a Georgian country house yet offers the very best in modern comfort, cuisine, hospitality and luxury.

About the Position

We are looking for one or more Telephonists to be an integral part of our Reception/Reservations team.  Reporting to the Front Office Manager, you will be responsible for ensuring a smooth customer experience, working with the receptionists and reservationists. Ensuring calls are answered promptly both internally and externally and dealt with appropriately.

About You

Ideally you will have reception or telephonist experience within a hotel or hospitality environment however specific experience is not essential.

  • Passionate about creating the very best guest experience – customer service will be at the forefront of your mind at all times.
  • You’ll bring enthusiasm, experience, organization skills and strong team working spirit to the role.
  • You’ll have excellent communication skills, professional attitude and be highly pro-active and self-motivated.
  • Proficient with the use of computer booking systems and Microsoft Word/Outlook email (training will be provided)

Why Join our Team

As a privately owned, independent hotel and spa, we have the opportunity to focus on what we do best – creating memorable moments for our guests and taking care of our staff as one big team.

We are all exceptionally proud to work here and of the work that we do. Would you like to join a great team and feel the same?

What We Offer

  • 28 days (pro-rata) holiday per year (including bank holidays)
  • Free membership of The Health & Fitness Club
  • 50% food discount within our Award Winning Restaurant and Bar/Lounge
  • 20% discount on treatments within “The Spa” at Bedford Lodge
  • Industry relevant training, appropriate for your position / profession
  • A team-based and highly supportive working environment
  • A commitment to your professional development

To apply for this role, please email: with a copy of your CV.

Please state in your application which hours you are available.